Shipping policy

Shipping Policy

Thank you for shopping with Hawaiʻi Girls Club! We work hard to get your order packed and on its way as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding weekends and holidays).

Orders placed after 12:00 PM HST will begin processing on the next business day.

Please note that processing time is separate from shipping time and may be extended during new launches, sales, holidays, or periods of high order volume.

Shipping

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Delivery times are estimated by the shipping carrier and may vary depending on your location and circumstances outside of our control.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Hawaiʻi Girls Club is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, Hawaiʻi Girls Club is not responsible for lost, stolen, or delayed packages. If your tracking indicates your package has been delivered but you have not received it, we recommend contacting the shipping carrier directly for assistance.

Damaged Packages

Every order is carefully inspected and packaged before it leaves our hands. If your package arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item(s), packaging, and shipping label. We will review each case individually and determine an appropriate resolution.

Questions?

If you have any questions regarding your order or shipping, please contact us at hawaiigirlsclub@gmail.com. We’re always happy to help!